The Nonprofit: Changing Worlds fosters inclusive communities through oral history, writing and art programs that improve student learning, affirm identity and enhance cross-cultural understanding.
The Need: Changing Worlds engaged ESC to help explore how it could strengthen its volunteer infrastructure, contributing to a more systemic approach to managing, coaching and supporting volunteers.
ESC Solution: ESC's engagement team worked with Changing Worlds' Executive Director and other members of the management team to evaluate specific needs and identify an action plan and structure that could be readily implemented without additional workload burden or cost.
Immediate tangible benefit: Changing Worlds benefited from database enhancement to better track volunteer experiences. To ensure the best possible experience for its volunteers, Changing Worlds added a Volunteer Coordinator, developed a handbook of policies and procedures, an orientation program, a volunteer recognition program and a recruitment process for bringing in new volunteers for skills-based projects. Partnering with ESC has provided Changing Worlds with an opportunity to strengthen its volunteer practices and enhance its capacity to work towards its mission.